GoTo Chatbot

We lovingly refer to this bot as the MegaBot. It allows the same bot to be used across several domains.

It has been designed to handle requests for any of the 12 products in the portfolio, and retain the product context while it navigates the flows.

This bot also has answers for >80% of the support questions.

One innovative feature is the automated help for joining a GoToMeeting or GoToWebinar. The flow successfully talks the user through the steps to join a meeting or webinar, saving countless helpdesk tickets.

Another innovative feature is the 'help me decide’ flow for prospects. GoTo has several products that have similar functionality, and users don’t always know what they want or need. The user can select ‘help me decide’ from the product selection menu, and an alternate flow will ask more detailed questions to help narrow the product choice.